Frequently Asked Questions

gymGeneral Questions

What services does ROI offer?

ROI offers physiatry, physical therapy, evaluation & training services, acupuncture, massage, naturopathic medicine, psychotherapy, and medication management.

What is a Physiatrist?

A Physiatrist (fizz ee at’ trist) is a physician specializing in physical medicine and rehabilitation. Physiatrists treat a wide range of problems from sore shoulders to spinal cord injuries. They see patients in all age groups and treat problems that touch upon all the major systems in the body. Physiatrists focus on restoring function, allowing us to be at our best in our jobs, with our families and in our recreation.

Physiatrists care for patients with acute and chronic pain, and musculoskeletal problems like back and neck pain, tendonitis, pinched nerves and fibromyalgia. They also treat people who have experienced catastrophic events resulting in paraplegia, quadriplegia, or traumatic brain injury; and individuals who have had strokes, orthopedic injuries, or neurologic disorders such as multiple sclerosis, polio, or ALS. They may see a person who lifts a heavy object at work and experiences back pain, a basketball player who sprains an ankle and needs rehabilitation to play again, or a knitter who has carpal tunnel syndrome. Physiatrists’ patients include people with arthritis, tendonitis, any kind of back pain, and work- or sports-related injuries.

Physiatrists also treat serious disorders of the musculoskeletal system that result in severe functional limitations. They would treat a baby with a birth defect, someone in a bad car accident, or an elderly person with a broken hip. Physiatrists coordinate the long-term rehabilitation process for patients with spinal cord injuries, cancer, stroke or other neurological disorders, brain injuries, amputations, and multiple sclerosis.

What is Physical Therapy?

Physical therapy (also physiotherapy) is a health profession that assesses and provides treatment to individuals to develop, maintain and restore maximum movement and function throughout life. This includes providing treatment in circumstances where movement and function are threatened by aging, injury, disease or environmental factors. Physical Therapists promote healing by reducing pain and inflammation, by increasing range of motion and strength, and by improving posture, body awareness, and body mechanics. Treatment is provided by healthcare professionals called Physical Therapists (PT) and Physical Therapist Assistants (PTA).

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Who are Physical Therapists?

Physical Therapists are specially trained health care professionals educated in anatomy, kinesiology and physiology. They are experts in understanding how movement, posture, and function affect the wellness of the individual. A therapist’s goal is to promote healthy activities that maximize productivity and enjoyment in both work and recreational activities. Physical Therapists promote healing by reducing pain and inflammation, by increasing range of motion and strength, and by improving posture, body awareness, and body mechanics.

Physical Therapists help people with orthopedic conditions, joint and soft tissue injuries, workplace injuries, auto injuries, and sports injuries. Physical Therapists utilize treatment techniques, such as therapeutic exercise, joint mobilizations, modalities, and education programs, to promote the ability to move, reduce pain, restore function, and prevent disability.

PT’s must have a graduate degree from an accredited physical therapy program before taking national licensure examination. Licensure is required in each state in which a physical therapist practices.

Who are Physical Therapist Assistants?

Physical Therapist Assistants provide physical therapy treatments under the direction and supervision of a physical therapist. Physical Therapists Assistants must complete a 2-year associate degree and are licensed, certified, or registered in most states.

m_throwingWhat should I wear?

In order to make the most of your physical therapy sessions, we ask that you wear comfortable, loose fitting clothing. Exercise wear such as sweats, t-shirts, and shorts are most appropriate.

What are your hours?

We are open for appointments:
7:00 am – 6:00 pm Monday-Thursday
7:00 am – 12:00 pm on Friday.

Please note that our phones are only staffed from 9:00 to 5:00.

Patients who work during the day are occasionally seen after 5:00 pm. Our regular office number is answered by an answering device after hours. If you have an emergency, please call the answering service directly at (425)251-3982.

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How do I get to ROI?

See our Directions page for a map and driving directions.

What about Fees and Payments?

We share your concerns about the costs of medical care. Our fees have been thoughtfully worked out to reflect fair charges for our time, materials, and the complexity of your medical problem. Information about our fees is available upon request.

It is our office policy that payment is requested at the time of service. We will bill your primary health care insurance for you. We expect the balance to be paid in full within 60 days. All co-pays are due prior to initiation of services. For your convenience, we accept personal checks, Visa, and MasterCard.

How do I get Prescription Refills?

All prescription drugs are potent medications. When refills are requested, it is best that we review your chart and write a note regarding the refill. Please contact your pharmacy and have your pharmacist fax or call us for your refills. Please call us 72 hours before you run out of medication. It is our policy to re-examine patients in the office every three months to monitor their condition, and thus we will not refill your prescription if you have not been seen in the office in the past three months.

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Can I call with Questions?

We do not encourage attempting to solve problems over the phone. We attempt to answer any minor problems you may have regarding medication doses, etc., but will not be able to provide you with adequate medical advice over the phone without examination. If you feel that you have a problem that may be answered over the phone, please explain your problem to the receptionist. We will call you back as soon as possible, but this may mean a delay until after our office hours if the problem is not urgent.

What if I have a Medical-Legal Case (Worker’s Comp, Auto Accident)?

See our Claims page for detailed information about both Labor & Industry claims (Worker’s comp) and Motor Vehicle Accident claims

Please note that we do not work on a contingency fee basis. We expect payment at the time of service. If you are having problems keeping your account current, please contact our bookkeeper to make arrangements for monthly payments. By no means will we extend credit to you for services rendered while you are awaiting the settlement of a claim.

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